| Jewelry Care & Warranty

 

Jewelry Care

To ensure the longevity of your Bağlanti pieces, and to preserve the delicate materials and handmade construction, please follow these general guidelines:

  • Store jewelry in the original packaging if possible, or in soft pouch
  • Keep chains untangled
  • Clean jewelry with a soft, lint-free cloth after use.
  • Do not scrape against any rough surfaces
  • Do not wear the jewelry during any strenuous activities or for any activity during which the chain may get caught, both to avoid damages to the jewelry and to avoid injuries to yourself
  • Avoid direct contact with hair sprays, perfumes, deodorants and detergents
  • Do not use harsh cleaning solutions on the jewelry
  • Note that humidity, salt air and other atmospheric agents in general may cause irreversible damages to fine jewelry

 

Repairs

Please accept our sincerest apologies should your bracelets need any repairs.

We offer services for both warranty and non-warranty repairs. Repairs not covered by our warranty will be assessed on a case-by-case basis.

For repairs or any questions about the warranty, please email customerservice@baglantijewelry.com or call our U.S. office at +1.813.510.9150 

 

Warranty

Bağlanti offers a limited warranty on its gold jewelry for a period of one (1) year from the original date of purchase. The warranty covers manufacturer defects of the gold centerpieces, the chain links on the centerpiece and the diamond settings.

The warranty does not cover lost diamonds, the chain itself or the clasp mechanism. If the diamond setting fails due to manufacturer defect but the diamond is not lost, Bağlanti will reset the original diamond under the limited warranty.

The warranty does not cover improper handling or storage of the jewelry, negligence, accidents, normal wear and tear, and other factors not due to defects in materials or workmanship.

Please note that any unauthorized repairs on the jewelry will void the warranty. Products purchased from unauthorized sellers are not covered by Bağlanti’s warranty. Proof of purchase is required for all warranty claims and repairs.

Jewelry will be inspected prior to warranty repair to ensure it is a Bağlanti original. Repairs will only be done on Bağlanti original products sold by Bağlanti and authorized resellers. Any non-original pieces will be returned to the owner at the owner’s expense.